The Psychology of the Patient: Differentiate Between Educating and Selling
About Nadia Rossi
Nadia is a seasoned RDH who graduated in British Columbia, Canada. As a successful user of the StudentRDH program, she has excelled in various professional settings, including corporate, private, and temporary roles. Nadia has not only managed dental offices but also trained and advocated for her profession with a strong focus on ethics and practice growth. Her extensive experience and dedication to empowering RDHs have led to her selection as the Director of Continuing Education and Careers at DentalToaster, where she is committed to guiding the new generation of dental hygienists.
Testimonial
Why take this course?
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Participants will:
- Explore strategies to build and maintain patient trust, focusing on transparency, empathy, and patient-centered care as essential components of successful dental practice.
- Understand the key psychological factors that influence patient decisions, including trust, fear, and perception of value in dental care.
- Learn to tell the difference between teaching patients about their dental health and selling them products or services, focusing on ethics and patient benefits.